Merchandise Store Policy
REFUNDS, CREDIT OR EXCHANGES
Letena only offers refunds or exchanges for damaged or mislabeled products. We make everything on demand, so requesting a refund or a credit for another product would mean producing an entirely new product. Wrongly ordered sizes won’t be eligible for return, credit or refunds from Letena either. Thank you for understanding.
ORDER FAILED TO DELIVER
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by you, it’ll be returned to the default return address.
For Letena orders, this means that they’ll be sent back to the facility that sent them out. When that happens, we will contact you via your email or phone number to get the correct address and set up another delivery. If we don’t hear back from you within 15 days your order will be donated.
There will be another charge for reshipment so please make sure to put the correct shipping address at checkout.
DAMAGED OR MISLABELED ITEMS
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
With that in mind, we pride ourselves on unparalleled customer service and product quality. That’s why all our orders go through a 3-step quality check before ship out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Please send us an email within 7 days at dine@letenadc.com with detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you at no extra cost.
MORE QUESTIONS?
Please send us your questions by filling our contact form using the link below..